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OUR CANCELLATION POLICY

My Retreat sends confirmation emails at the time of booking. There is a link in the email to add your appointment to your diary. 


Email reminders are sent with 48 hours’ notice, and SMS reminders with 24 hours’ notice.


1. Payments


All payments are to be made at the time of booking.


2. Outright Cancellations


2.1 All outright cancellations regardless of notice will incur a 10% cancellation fee, to cover administration and online payment/refund costs.


2.2 Outright cancellations within 48 hours of an appointment, or no-shows, are charged at 100%, and no refund will be given.


3. Moving/Changing Appointments


3.1 You may move your appointment without charge at any time, with more than 24 hours’ notice.


3.2 If the move is within 24 hours of the appointment it is classed as an outright cancellation. See above.


3.3 A maximum of one move of appointments is allowed. After this, the appointment is deemed to have happened, and no refund is given.


3.4 If you wish to change what you would like to experience, please give as much notice as possible. If the appointment time would be shorter, the rules regarding cancellations apply. Availability will determine if an appointment can be made longer.


3.5 My Retreat Ltd will endeavour to accommodate all moves/changes to appointments.


4. Alternative to Cancellation Charges


4.1 You may choose to gift your appointment to someone else.


4.2 Alternatively consider joining the Elite membership with concessions on cancellation fees.


5. Elite Members


5.1 No cancellation charges if your appointment is rescheduled within the same calendar month, or beyond with discretion.


5.2 50% concession on the cancellation charges (within 24 hours) where a reschedule is not possible.


5.3 Elite members receive priority on the waitlist in the event of having to move an appointment.


Please contact me if you would like to discuss becoming an Elite member.


This cancellation policy remains at the discretion of My Retreat Ltd.

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