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JULIA'S JOURNAL

26 Feb, 2024
I’ve been going for therapies and to spas all my life, so I feel very comfortable with what’s going to happen and know how to ask for what I want. But often when I visit other places, they do neglect to consider that not everyone is familiar or comfortable in those settings for a wide range of reasons. So, if you haven’t been for a therapy before or often and don’t know what to expect, or you are a little underconfident about asking questions, or perhaps just want to be reassured that you are in safe hands, please read on. This article walks you through what happens at My Retreat when you come for a therapy. It may be different in other places, but I want to make you feel as safe and relaxed as possible. This is what you can expect. First is to say that I have a sign on my door that asks you not to knock. That may seem strange, but it’s to avoid disturbing other people who may still be enjoying their therapy or relaxation time. Please don’t arrive too early as the door may still be locked, or someone is enjoying their relaxation time. I do try to leave ample time between clients to avoid this but please be aware. If the door is open, and you’re not too early then do please just come in. That will feel a little odd the first time you do it, walking into someone’s home that you don’t know. But I will be there to welcome you and hopefully put you at ease as soon as possible. We will sit in the relaxation lounge and do your consultation. You will already have completed some online forms, but we will chat through your therapy, and I can answer any questions you may have. I’ll talk you through everything that will be happening and make sure I know all your preferences. For example, some people don’t like their feet touched or their scalp massaged, or I will ask about your preferred massage pressure or aromas. After that, I’ll take you upstairs where I’ll ask you to wash your hands and then come into the therapy room. It’s a large, beautiful space, with subtle lighting and candles. I’ll leave you alone to get undressed, while I wash my hands, having explained exactly what I’d like you to do to get comfortable on the massage table and cover yourself. I will knock before re-entering to ensure you are ready – and then the magic will begin. I give physical cues to help you feel what’s coming next and will keep my verbal instructions or questions to a minimum to allow you to switch off, unless you’ve told me you’d prefer me to explain as I go along. If I need you to turn over, I will hold the covers so you can do this easily and privately. At the end of your therapy I will tidy the room and leave you to relax a moment, before ringing my singing bowl to signify that it is concluded. I will remove any towels or wrappings necessary before I speak to you so that your return to reality is as gentle as possible. I will then give you a hot cloth and a cold glass of water before leaving you to get up slowly and get dressed. There really is no need to rush here, just come back downstairs when you are ready. I will have prepared you a hot water, and you’ll have a choice of herbal teas. You can also use my foot massage machine if you’d like. I’ll leave you alone with your thoughts, or a magazine for 5-10 minutes before coming back to chat through your experience. I hope that helps you to visualise how a therapy at My Retreat is organised. If you have any further questions prior to coming, please do send them to me here at julia@my-retreat.co.uk . Julia x
14 Nov, 2023
CHRISTMAS COCKTAILS – now where did that idea come from?
My Retreat is one of three finalists in the North Tyneside Business Awards
31 Oct, 2023
I’m thrilled to announce that My Retreat is one of three finalists in the North Tyneside Business Awards! We are in the Retail and Service Provider category, recognising businesses in the retail and service sectors that excel in delivering exceptional customer experience. The criteria were Exemplary customer service and satisfaction Creative and effective retail strategies that enhance the overall experience for customers. A commitment to continuous improvement in service quality I’m a stickler when it comes to these aspects of my business. Knowing that others appreciate what I’m trying to achieve is a fantastic endorsement. We were asked to submit evidence to support the nomination, and it was primarily my clients’ reviews that I think have helped My Retreat be selected as a finalist. So, thank you all! REFLECTING ON THE AWARD FROM NORTH TYNESIDE BUSINESS FACTORY After being selected, I had the pleasure of hosting two members from the North Tyneside Business Factory. They interviewed me and took a tour of my business, allowing me to discuss my greatest passion – serving my loyal clients and providing them with the ultimate relaxation experience. The nomination not only acknowledges my commitment to providing exceptional services but also places My Retreat among a diverse and esteemed group of businesses in all the categories. To be ranked alongside such a wide range of enterprises is truly an honour, as it reflects the rich tapestry of talent and innovation in our local business community. This achievement only motivates me to continue pushing the boundaries and delivering even better, bespoke services to my valued clients. Thank you to the @ntbusinessforum for this incredible opportunity! LOOKING FORWARD TO THE FINAL I’m grateful for the recognition and excited about celebrating with everyone at the final on 16th November, at the Village Hotel. I will be posting lots of updates as we approach the final, and of course all the excitement on the night itself, so watch this space!
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