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GENERAL FAQ's

  • WHAT ARE YOUR OPENING HOURS?

    Opening hours at My Retreat are:


    Monday:  2.00 – 8.00

    Tuesday: 9.30 – 3.30

    Wednesday:  9.30 – 3.30

    Thursday:  12.30 – 6.30

    Friday: Closed

    Saturday:  9.30 – 1.30


    Use this link to see availability and book your appointment: www.my-retreat.co.uk/services-booking


    Otherwise, I am available online for coaching at other times. Visit https://my-retreat.10to8.com to see availability and book a discovery call free of charge.


    I also have well-being events scheduled at other times. Up to date information is available here: Internal link to ‘events’ page.


    You can book via this link: https://my-retreat.10to8.com


  • WHAT ARE THE PARKING FACILITIES?

    There is free, on-street parking available. Please be mindful not to block my neighbours’ drives.

  • HOW LONG HAVE YOU BEEN ESTABLISHED AND WHAT ARE YOUR QUALIFICATIONS?

    My Retreat opened in June 2014. I have a range of qualifications in massage, facials and body therapies (all certificates can be seen in house) and am a member of The Federation of Holistic Therapists. I am committed to frequent professional development and learning.


    I have a PGCE teaching certificate, meditation instructor’s qualification and a diploma in Life Coaching and am a qualified menopause well-being practitioner. 


    I am currently studying to be a sugar addiction recovery coach.

  • ARE YOU ACCESSIBLE FOR WHEELCHAIRS, ELDERLY ETC?

    Unfortunately, I cannot accommodate those in wheelchairs or who can’t climb stairs.  My Retreat is a private home as well as a business and the therapy room is upstairs.

  • WHAT ARE THE DIFFERENT MASSAGE CHOICES?

    Top to Toe

    2 hours or 2 hours 15 minutes 

    The top to toe massage is a full body massage with extra time spent on the feet, and the option of having the abdomen included. It concludes with a cleanse and tone, followed by face and scalp massage. Total top to toe delight! 


    Back of Body 

    1 hour 15 minutes 

    A head to heel massage down each side of the body (back, arm and leg), allowing more work on the lower back and glutes, which are often missed in traditional back massages. This is followed by further work on the back, neck, and shoulders, and ideally suited to those with lower back problems, or tension in the legs, and it feels great! 


    Upper Body 

    1 hour 15 minutes 

    The upper body massage is an extensive back massage which includes neck, shoulders and arms before being turned over for more on the arms, chest, neck, and shoulders up into the scalp. Ideal for those with primary tension in the neck and shoulders, and gorgeously relaxing. 


    Back & Beyond 

    1 hour 15 minutes 

    A consummate back, neck, and shoulders massage, with attention paid to any other areas of the body that are in need of some tlc. Best for those who require a longer back massage but have one or two other niggles, this is just what you need. 


    Back 

    1 hour 

    I don’t do ‘just a back massage’, so this is a thorough and luxurious massage which includes neck, shoulders, and arms. And with the welcome and farewell rituals on head, hands, and feet it will feel very much like a complete treat.

Booking Appointments

  • HOW DO I BOOK?

    Go online to my booking system at https://my-retreat.co.uk/services-booking/ to see all the therapies, and book directly.


    To book a coaching session, or well-being class please visit: https://my-retreat.10to8.com.


    If you prefer you can call 07788 587466 or email julia@my-retreat.co.uk

  • I’VE TRIED BOOKING ONLINE BUT DON’T SEEM TO BE ABLE TO FIND AN APPOINTMENT. WHAT SHOULD I DO?

    Please join the waitlist on the booking system for your preferred date and time or contact me directly to see if I can juggle things around to fit you in. Please be aware I am often booked up to six weeks in advance.

  • I HAVE A VOUCHER. HOW DO I BOOK?

    Please use the code on the gift card when making your booking, or for vouchers pre-2024 contact me directly to organise your appointment.

  • WHY DO I NEED TO PAY IN ADVANCE?

    Due to the high demand for appointments your payment in advance secures your booking.  Please see the cancellation policy for information should you need to cancel.

  • I NEED TO CANCEL MY APPOINTMENT. WHAT SHOULD I DO?

    Please give us as much notice as possible and check the cancellation policy regarding rebooking and refunds.

  • DO YOU DO MASSAGES ETC FOR MEN?

    Yes, I have *specific therapies* designed for the guys. However, a referral is required from a current client for us to accept appointments from new male clients.  I hope you understand. See Gentlemans Relish on https://www.my-retreat.co.uk/services-booking

  • I’M A LITTLE NERVOUS ABOUT WHAT HAPPENS, CAN YOU EXPLAIN THE PROCESS?

    Yes, I have a blog that outlines in detail what you can expect.  You can read it here. Please be assured that you will be made to feel very safe, comfortable and I will explain everything as we go. If you have any questions or specific requests please feel free to contact me prior to your appointment on<a value="mailto:julia@my-retreat.co.uk" label="" type="email" href="mailto:julia@my-retreat.co.uk" data-runtime-url="mailto:julia@my-retreat.co.uk"> julia@my-retreat.co.uk.

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